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IT Support Engineer (Graduate Programme)

Natus Neuro -
Kontich

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Détails de l'emploi

Temps plein

Qualifications

Français
Systèmes PGI
Assistance technique
Bachelier
Support informatique
Ingénierie système
Compétences en communication

Description complète du poste

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

IT Support Engineer (Graduate Programme)
Location: Kontich, Belgium
Contract: Permanent, Full time (40h/week)
Work Schedule: Monday–Friday
Work Style: Hybrid (office + homeworking options)

Start Your Career in IT & Software

Are you a recent IT or software development graduate ready to launch your career in the Antwerp region? Do you enjoy solving technical problems, supporting users, and continuously learning?
Join our team in Kontich as an IT Support Engineer—a role designed as a stepping stone into software development, systems engineering, or technical consultancy.
You’ll gain hands-on experience with real systems, customers, and technologies while building a strong technical foundation in a supportive, international environment.

Your Career Path

This role is a structured entry point into our wider technology organisation:

Year 1–2: Develop core skills in technical support, troubleshooting, and system knowledge
Next Steps:
Software Support Engineer
Application Specialist
Systems / Integration Engineer
Long-Term Growth:
Software Developer
Technical Consultant
Product / Solutions Specialist
Your Responsibilities

As an IT Support Engineer, you will:

Provide friendly and professional phone and email support, including handling reclamations and recording technical complaints
Deliver technical troubleshooting support to both customers and field colleagues
Support customers with remote installations and system configurations
Manage service orders with a focus on fast turnaround times
Handle product returns, billing of installation orders, and assist with invoice-related queries
Coordinate and schedule field technicians, ensuring clear timelines and efficient planning
Maintain high-quality communication with both customers and internal teams
Who We’re Looking For

This role is ideal for graduates or early-career professionals who want to grow into software or advanced technical roles.

You bring:

A Professional Bachelor’s degree in IT (or similar), or equivalent experience (approx. 5 years in technical support)
Strong problem-solving skills and a collaborative mindset
General understanding of technical systems and product environments
Ability to work under pressure and adapt to changing priorities
Strong communication skills and a customer-focused approach
Ability to plan and coordinate technician schedules effectively

Nice to have:

Experience in the medical device sector
Experience working with an ERP system
Basic networking knowledge
Language Requirements
Fluent Dutch (essential)
Professional English (daily working language)
French is a strong advantage in the Belgian market
What We Offer
A structured graduate development programme with training and mentoring
Clear career progression into software, systems, or consulting roles
International and collaborative working environment
Competitive salary package with annual bonus (4%)
Hybrid working model (Kontich office + flexibility)
Supportive team culture with a strong focus on learning and growth

If you’re ready to start your IT career in Belgium in a role that offers real technical exposure and long-term career development, we’d love to hear from you.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

#LI-LM1 #INDNATUS

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TECHNICAL SUPPORT ENGINEER

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