20 meilleures offres (leadership development program, mechelen, vlg) (à pourvoir)

Team Manager Customer Experience
Telenet —Malines
- Temps plein
- Télétravail
- Bureau
- Master
- Leadership
Senior Marketing Specialist – Branding & Partnerships (Ref. : 2026-1432) - Professional specialist
KPMG —Zaventem
- Temps plein
- Microsoft Powerpoint
- Intelligence artificielle
- Marketing
- Travail à domicile
WYDE Women's Leadership Programme Internship (2 Interns)
United Nations Development Programme (UNDP) —Bruxelles
- Temps plein
- Gestion des réseaux sociaux
- Anglais
- Microsoft Office
il y a 12 jours
THE WORLD WIDE FUND FOR NATURE SEEKS A CONSERVATION DIRECTOR FOR THE CONGO BASIN
WWF-België —Bruxelles
- Doctorat
- Master
- Leadership
Clin Ops Manager
IQVIA —Zaventem
- Temps plein
- Télétravail
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
il y a 14 jours
Project Manager Generalist | Life Science
Capgemini —Diegem
- PMP
- Gestion de projet
Consulting Associate (European Competition practice)
Charles River Associates —Bruxelles
- Recherche
- Bureau
- Master
Solvay Engineering Graduate Program (F/M/X)
Solvay —Bruxelles
- 68 500 € par an
- Temps partiel
- Travail hybride
- Anglais
- Gestion de projet
- En présentiel
- Formation linguistique offerte
- Assurance vie
Executive Director Immigration - Industries
EY —Diegem
- Master
- Développement commercial
- Intelligence artificielle
- Aide au transport quotidien
(Senior) Consultant - Public Sector (EU Institutions) (Ref. : 2026-1415) - Advisor
KPMG —Zaventem
- Temps plein
- Anglais
- Master
- Développement commercial
- Travail à domicile
Medior Project Manager | Life Sciences
Capgemini —Diegem
- Anglais
- Master
- Gestion de projet
Senior Director Brand and Content - 100% Remote - Europe
Hostaway —Bruxelles
- Temps plein
- Télétravail
- Bureau
- Bachelier
- Leadership
Postuler rapidement
Sr. Director, Policy Development - ccNSO Relations
ICANN —Bruxelles
- De 121 104,00 € à 152 493,60 € par an
- Télétravail
- Expérience en gestion d'équipe
- Anglais
- Bureau
Project Manager Generalist | Life Science
Capgemini Sogeti —Diegem
- PMP
- Gestion de projet
Pursuits Lead & Sales Enablement Manager (Ref. : 2026-1436) - Manager Professional support
KPMG —Zaventem
- Temps plein
- Vente
- Développement commercial
- Gestion de projet
- Travail à domicile
il y a 11 jours
TECHNICAL ADVISOR (TA), COMMUNITY DEVELOPMENT AND LIVELIHOODS, WWF-CAR
WWF-België —Bruxelles
- Anglais
- Compétences en communication
Medical Advisor Cardiorenal - Benelux
CSL Behring —Malines
- Temps plein
- Master
- Leadership
- Compétences en communication
frog - Junior Strategist and CX Consultant
Capgemini —Diegem
- Microsoft Powerpoint
- Microsoft Excel
- Anglais
Senior Consultant/Manager - People Advisory (HRIS & HR Tech) (Ref. : 2025-1164) - Manager
KPMG —Zaventem
- Temps plein
- Anglais
- Master
- Esprit d'analyse
- Travail à domicile
frog - Junior Strategist and CX Consultant
Capgemini Sogeti —Diegem
- Microsoft Powerpoint
- Microsoft Excel
- Anglais

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : leadership development program (mechelen, vlg)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Afficher des offres d'emploi dans d'autres lieux

leadership development program jobs near mechelen, vlg

Operations Manager, Zaventem : emplois

Stage Data Science, Brussels : emplois

Recruitment Consultant, Bruxelles : emplois

Junior Position, Brussels : emplois

Junior Sales Consultant, Leuven : emplois

Junior Sales Consultant, Gent : emplois

Lab Scientist, Brussel : emplois

Research Scientist, Mechelen : emplois

Research Scientist, In Vivo, Bruxelles : emplois

Stage *data Scientist, Bruxelles : emplois

Principal Scientist, Brussels : emplois

Analytical Scientist, Oost Vlaanderen : emplois

Sales Advisor, Brabant Wallon : emplois

Santé Public, Namur (province) : emplois

The Health Avenue, Bruxelles : emplois

Operations Manager, Huy : emplois

Operations Manager, West Vlaanderen : emplois

Operations Manager, Kortrijk : emplois

Operations Manager, Ranst Emblem : emplois

Manager, Charleroi : emplois

Team Manager Customer Experience

Telenet -
Malines

Soumettre votre candidature

Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
B2B
Leadership
Néerlandais

Description complète du poste

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

Soumettre votre candidature

Affinez votre recherche

leadership development program emplois - mechelen, vlg

Team Manager Customer Experience

Senior Marketing Specialist – Branding & Partnerships (Ref. : 2026-1432) - Professional specialist

WYDE Women's Leadership Programme Internship (2 Interns)

THE WORLD WIDE FUND FOR NATURE SEEKS A CONSERVATION DIRECTOR FOR THE CONGO BASIN

Clin Ops Manager

Project Manager Generalist | Life Science

Consulting Associate (European Competition practice)

Solvay Engineering Graduate Program (F/M/X)

Executive Director Immigration - Industries

(Senior) Consultant - Public Sector (EU Institutions) (Ref. : 2026-1415) - Advisor

Medior Project Manager | Life Sciences

Senior Director Brand and Content - 100% Remote - Europe

Sr. Director, Policy Development - ccNSO Relations

Project Manager Generalist | Life Science

Pursuits Lead & Sales Enablement Manager (Ref. : 2026-1436) - Manager Professional support

TECHNICAL ADVISOR (TA), COMMUNITY DEVELOPMENT AND LIVELIHOODS, WWF-CAR

Medical Advisor Cardiorenal - Benelux

frog - Junior Strategist and CX Consultant

Senior Consultant/Manager - People Advisory (HRIS & HR Tech) (Ref. : 2025-1164) - Manager

frog - Junior Strategist and CX Consultant

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : leadership development program (mechelen, vlg)

Related Searches

Afficher des offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact