OTC, MD & IP Support Analyst EMEA
Terumo —Louvain
- Microsoft Excel
- Salesforce
- Systèmes PGI
Onsite Technology Support Experienced Professional
Hitachi Rail —Zaventem
- Temps plein
- Windows
- IT
- En présentiel
il y a 6 jours
Onsite Technology Support Experienced Professional
Hitachi —Zaventem
- Temps plein
- Windows
- IT
- En présentiel
il y a 7 jours
[Staffing/Freelance] IT Infrastructure Project Manager
NTT DATA —Diegem
- Temps plein
- PMP
- Esprit d'analyse
- Gestion de projet
Junior IT Service Desk Officer Workplace Support
Deloitte —Zaventem
- Temps partiel
- IT
- En présentiel
il y a 8 jours
Bare Developer (100% Remote - Worldwide) - C / JavaScript
Tether Operations Limited —Bruxelles
- Temps plein
- Télétravail
- C++
- Bachelier
- JavaScript
il y a 12 jours
Information Protection & DLP Solution Architect
IMEC Inc. —Louvain
- Informatique
- Informatique
- Recherche
il y a 3 jours
Frontend Software Developer
Sopra Steria —Bruxelles
- Temps plein
- Informatique
- Informatique
- Java
Postuler rapidement
Web Application Penetration Tester
Deloitte —Zaventem
- Temps partiel
- Informatique
- Azure
- AWS
HRBP - IT Recruiter
TMC —Bruxelles
- Anglais
- Master
- Ressources humaines
il y a 1 jour
IT Security Compliance Officer
Deloitte —Zaventem
- Temps partiel
- Informatique
- Informatique
- Anglais
Head of Regulatory Affairs - AI and P2P (100% remote)
Tether Operations Limited —Bruxelles
- Temps plein
- Télétravail
- Informatique
- Informatique
- Master
AI Research Engineer (Agentic Post-training) - 100% Remote Worldwide
Tether Operations Limited —Bruxelles
- Temps plein
- Télétravail
- Informatique
- Doctorat
- Informatique
[Staffing/Freelance] DevOps Engineer
NTT DATA —Diegem
- Temps plein
- Azure
- DevOps
- Conception de systèmes
AI Inference Engineer QVAC (100% remote Worldwide)
Tether Operations Limited —Bruxelles
- Temps plein
- Télétravail
- Informatique
- Informatique
- Recherche
ERP and Integration Technology Consultant
Deloitte —Zaventem
- Temps partiel
- Azure
- Oracle
- Systèmes PGI
Functional Data Engineer
Projective Talent —Bruxelles
- Oracle
- Master
- Bases de données
il y a 1 jour
.Net Developer
Deloitte —Zaventem
- Temps partiel
- Azure
- Anglais
Freelance Senior Information Security Consultant
CRANIUM —Zaventem
- Temps partiel
- Travail hybride
- Anglais
- Bachelier
- IT
Postuler rapidement
IT Business Analyst
Deloitte —Zaventem
- Temps partiel
- Informatique
- Azure
- Informatique

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : it recruiter (leuven, vlg)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Afficher des offres d'emploi dans d'autres lieux

it recruiter jobs near leuven, vlg

OTC, MD & IP Support Analyst EMEA

Terumo -
Louvain

Soumettre votre candidature

Détails de l'emploi

Qualifications

Power BI
Microsoft Excel
Avaya
SAP
Salesforce
Systèmes PGI
Master
Bachelier
Macros
SharePoint
SAP S/4HANA
Tableaux croisés dynamiques
SAP ERP

Description complète du poste

OTC, MD & IP Support Analyst EMEA

Date: Jul 28, 2026

Location: Leuven, BE

Company: Terumo BCT, Inc.

Job Band: Job Band 11 (JB11)
Hiring Manager: Magaly Rodriguez
Lead Recruiter: Paulina Piotrowska
Country: Belgium

Our ability to grow, develop new capabilities and serve even more patients around the world depends on associates like you, who are passionate about our mission. Thank you for considering this new opportunity to further unlock your potential.

JOB SUMMARY

The OTC, Master Data (MD) and Inventory Planning (IP) Support Analyst is the subject matter expert for systems and processes supporting Order-to-Cash, Master Data and Inventory Planning activities across EMEA.

This role serves as the first point of contact for system-related issues, ensuring end-to-end follow-up through resolution. The analyst works closely with regional teams, IT and global stakeholders to support system stability, process improvements and the successful implementation of system enhancements.

The role also contributes to process ownership by documenting, reviewing and improving OTC, IP and MD processes, and by providing reporting and analysis to support efficient, compliant and customer-focused operations. (Strong Excel skills).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Systems & Support

Act as subject matter expert for all current and future OTC, MD & IP systems and interfaces used in EMEA.
Maintain and continuously develop expertise in key systems, including:
- SAP
- ServiceMax
- Salesforce (SF)
- EveryAngle
- Contact Center Soft: Avaya
Serve as first point of contact for EMEA users experiencing system issues; track, coordinate and follow up until resolution.
Maintain an overview of all reported system issues, monitor status and follow up until resolution. Represent EMEA in global issue-resolution forums.
Support testing of system developments in test environments prior to production rollout.
Implementation of system developments or new systems in coordination with IT, Customer Relations Managers and global HQ.
Key OTC contact to S4Hana EMEA SME.

Reporting & Data Analysis

Develop and maintain operational reports and dashboards (e.g. Excel, Avaya statistics) to support management decision-making.
Provide insights that support efficient order handling, invoicing, customer satisfaction and team performance.
Maintain and enhance data quality and reporting accuracy.

Controls, Quality & Compliance

Manage and monitor key OTC control activities
Play an active role in internal and external audits by preparing documentation, addressing control findings
Maintain documentation such as Standard Operating Procedures SOPs and Work Instructions (WIN), ensuring adherence to defined processes.
Monitor relevant Key Performance Indicators (KPIs)

Training & Knowledge Sharing

Provide ongoing training and coaching to system users and operational teams.
Maintain and continuously improve the OTC Support SharePoint site in collaboration with the teams.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s degree required, Masters is an advantage

Experience:

Required:

Experience with SAP and OTC modules.
Strong background in Order-to-Cash and Inventory Planning environments.
Experience working in controlled environments with audit requirements.
Strong communication and stakeholder management skills.

Preferred:

Experience in training system users
Exposure to CRM and call-center systems.
Data analysis, reporting and dashboard development experience.

Skills

Advanced MS Excel skills (pivot tables, dashboards, macros) and strong data management capabilities.
Advanced knowledge of Power BI (DAX, Power Query).
Analytical, structured and detail-oriented mindset.
Strong organizational and follow-up skills. In line with Terumo's Core Values:
- Respect – Appreciative of others
- Integrity – Guided by our mission
- Care – Empathic to patients
- Quality – Committed to excellence
- Creativity – Striving for innovation
Languages: English and at least one additional European language.
Positive, collaborative and professional attitude

ADDITIONAL INFORMATION

Location: Brussels & Leuven Offices EMEA

Reporting to: Supervisor OTC & IP Support, Master Data.

Job Segment: Help Desk, Information Technology, SAP, ERP, Developer, Technology

Soumettre votre candidature

Affinez votre recherche

it recruiter emplois - leuven, vlg

OTC, MD & IP Support Analyst EMEA

Onsite Technology Support Experienced Professional

Onsite Technology Support Experienced Professional

[Staffing/Freelance] IT Infrastructure Project Manager

Junior IT Service Desk Officer Workplace Support

Bare Developer (100% Remote - Worldwide) - C / JavaScript

Information Protection & DLP Solution Architect

Frontend Software Developer

Web Application Penetration Tester

HRBP - IT Recruiter

IT Security Compliance Officer

Head of Regulatory Affairs - AI and P2P (100% remote)

AI Research Engineer (Agentic Post-training) - 100% Remote Worldwide

[Staffing/Freelance] DevOps Engineer

AI Inference Engineer QVAC (100% remote Worldwide)

ERP and Integration Technology Consultant

Functional Data Engineer

.Net Developer

Freelance Senior Information Security Consultant

IT Business Analyst

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : it recruiter (leuven, vlg)

Related Searches

Afficher des offres d'emploi dans d'autres lieux

OTC, MD & IP Support Analyst EMEA

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact