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Deskside Support Specialist

EUCTECHS LTD
Courtrai

Postuler rapidement

Détails de l'emploi

CDI | Temps plein
De 32 000 € à 34 000 € par an
Il y a 2 jours

Qualifications

Microsoft Powerpoint
Microsoft Word
Français
TCP
Microsoft Excel
Azure
Gestion des incidents
SCCM
Remedy
Service client
Windows
Assistance technique
Microsoft Office
Certificat de l'enseignement secondaire supérieur
DHCP
Support informatique
DNS
ServiceNow
IT
TCP/IP
Compétences en communication
Active Directory
Néerlandais
Intune
VPN

Description complète du poste

Job description:

Job Title: IT Support Specialist / Desktop Support Engineer
Location: Belgium
Job Type: Full time onsite employment
Contract Type: Full time Employment Contract
Experience Required: 3 to 4 years of relevant IT Support / Desktop Support experience
Language Requirements: Dutch or French B2 minimum, C1 preferred; English B2 minimum
Work Authorization: Must have the legal right to work in Belgium in a full time role

Important: This is a full time employment contract and not a freelance or B2B contract. You will receive employee benefits, fringe benefits, paid holidays, sick leave, and other applicable benefits and protections under labour law.

Available Positions

Wevelgem, Belgium; 2 Position
Rotselaar, Belgium; 1 Position

Job Summary

We are looking for experienced IT Support Specialists / Desktop Support Engineers to provide onsite technical support to end users within an enterprise environment across Belgium.

The successful candidates will be responsible for troubleshooting hardware and software issues, supporting Windows endpoints, resolving incidents and service requests, and delivering a high quality end user experience.

The ideal candidate will have 3 to 4 years of hands on experience in Desktop Support, IT Support, End User Computing, Technical Support, or IT Service Desk environments.

Strong troubleshooting, customer service, communication, and problem solving skills are essential.

Key Responsibilities

Provide onsite Level 1 and Level 2 IT support to end users.
Provide desktop and end user support for laptops, desktops, monitors, printers, mobile devices, and other IT peripherals.
Install, configure, maintain, and troubleshoot Windows 10 and Windows 11 workstations.
Troubleshoot hardware, software, application, connectivity, and peripheral issues.
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
Provide basic user and account support through Active Directory and Microsoft Entra ID.
Manage incidents and service requests through ITSM and ticketing systems.
Create, update, prioritize, and close support tickets in line with SLA requirements.
Perform hardware replacement, device setup, software installation, desktop imaging, and workstation deployment.
Support user onboarding, equipment provisioning, device replacement, and IT asset management.
Perform basic network troubleshooting involving LAN, WiFi, VPN, TCP/IP, DNS, and DHCP.
Collaborate with Service Desk, Network, Infrastructure, Security, and other technical teams on escalated incidents.
Provide remote support when required and coordinate with internal technical teams.
Maintain accurate technical documentation, support procedures, and knowledge base articles.
Follow ITIL based incident management, request fulfillment, escalation, and service management processes.
Ensure IT equipment and endpoints comply with company security and configuration standards.

Technical Skills

Operating Systems: Windows 10, Windows 11
Microsoft Technologies: Microsoft 365, Office 365, Microsoft Teams, Outlook, OneDrive, Active Directory, Microsoft Entra ID, Azure AD
Endpoint Management: Microsoft Intune, SCCM, Microsoft Endpoint Manager, Microsoft Autopilot, Endpoint Management, Endpoint Security
Deployment: Desktop Imaging, Operating System Deployment, Workstation Deployment
Hardware Support: Laptop Support, Desktop Support, Printer Support, Peripheral Support, Mobile Device Support, Hardware Troubleshooting
Networking: LAN, WAN, WiFi, VPN, TCP/IP, DNS, DHCP, Network Troubleshooting
ITSM Tools: ServiceNow, Remedy, ITSM, Ticket Management
IT Service Management: Incident Management, Service Request Management, Problem Management, Change Management, ITIL, SLA Management
Asset Management: Asset Management, CMDB
Support Environment: End User Computing, EUC, Onsite IT Support, Field Support, Remote Support, Technical Support, Helpdesk Support, Service Desk

Required Experience and Competencies

3 to 4 years of professional experience in IT Support, Desktop Support, End User Computing, Helpdesk, Service Desk, or Technical Support.
Hands on experience supporting Windows 10 and Windows 11 environments.
Experience troubleshooting desktop, laptop, printer, application, hardware, and software issues.
Experience working with Microsoft 365 and common business applications.
Working knowledge of Active Directory and user account administration.
Exposure to Intune, SCCM, Microsoft Endpoint Manager, or similar endpoint management platforms.
Experience using ServiceNow, Remedy, or similar ITSM and ticketing platforms.
Good understanding of basic networking and connectivity troubleshooting.
Experience working in an SLA driven enterprise IT environment.
Strong incident management and problem solving skills.
Excellent customer service and communication skills.

How to Apply

If you are interested in any of the above positions and meet the requirements, please send your updated CV to:

[email protected]

Please mention your preferred location when submitting your application.

Pay: €32.000,00 - €34.000,00 per year

Application Question(s):

Please mention your Dutch language level according to the CEFR scale, for example: A1, A2, B1, B2, C1, or C2.
How soon you can join us/Notice Period
Preferred Location

Work Location: In person

Postuler rapidement

Affinez votre recherche

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : ict (kortrijk, vlg)

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