20 meilleures offres (customer care team leader, brussels, bru) (à pourvoir)

Team Leader
Umamido Brussels —Bruxelles Etterbeek
- À partir de 16,88 € de l’heure
- Temps partiel
- Service
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Team Leader

Umamido Brussels
Bruxelles Etterbeek

Postuler rapidement

Détails de l'emploi

CDI | Temps partiel | Temps plein
À partir de 16,88 € de l’heure

Avantages

Éco-chèques
Chèques repas
Assurance hospitalisation
Événements d'entreprise

Qualifications

Français
Service
Expérience en gestion d'équipe
Service client
Expérience en supervision

Description complète du poste

WHO WE ARE:

At Umamido (meaning “The Way of the Savoury”) it is all about getting the most delicious flavors out of simple ingredients. We are crafting and serving honest ramen. It’s honest, because we are passionate about our ingredients and flavors, about our customers… and we’re sure as hell passionate about ramen. We are only using ingredients of the best quality – mostly homemade and if not, sourced from the best suppliers (locally and globally). Our honest ramens are a love letter to Japan, and to our customers.
So, who are we? We are food lovers driven to share our passion for Japan, its culture and its food. We are determined to nourish our customers with flavorsome and rich dishes and with genuine kindness and attention (our famous omotenashi spirit ).

WHAT ARE YOUR DUTIES ON AN AVERAGE DAY:

You are responsible for the daily management of the Shop: you manage the shop with care and attention. You solve any kind of problems (absences, malfunctions, complaints by customers,….) in an constructive manner
As a real ambassador of Umamido you greet and service our guests with a big smile. You make sure they have an unforgettable experience. The shop’s image is prior on your list!
You inspire and motivate your team to achieve the required results
You’ll work at the Front office and help your colleagues in the kitchen with some basic prepping
You prepare and sell our Take Away products with love and precision
You take the payment and make sure to greet the guests enthusiastically when they leave
You take care of cleaning the front office, the tables, bar, toilets, dishwashing area and storage. You follow the daily and weekly “cleaning” checklists
You use the appropriate equipment and devices and maintain them professionally
You receive, control, and store the delivered supplies
You scrupulously respect hygiene rules (HACCP: wash hands – expiry date – FIFO – product temperature – …)
You create a positive atmosphere and resolve conflicts and frustrations in a constructive way, while coaching your team and being a good example at all times
You control the smooth running of all procedures (service – products – hygiene/HACCP – safety – checkout – …) and do a regular check up on product quality.
You report directly to the Manager

WHO ARE YOU:

You have a passion for hospitality and authentic cuisine. You want and can transmit your passion to others (team and clients)
You are a coach at heart who inspires and motivates employees to achieve excellent results
You are positive: you contribute to an enthusiastic, constructive, and solution-oriented policy
You are an involved person who likes to take responsibility and who is open to feedback
You work and communicate in a structured and organized way
You are results-oriented: you want to achieve the required objectives
You are flexible: working on weekends and having variable hours does not bother you and you are reachable/available in case of problems
Experience in the Horeca is a must
Language skills: English + French/Dutch

WHAT WE OFFER YOU:

A motivating and diverse job in a growing and innovative 'fastcasual' chain
A transparent and friendly work culture where you can be yourself and where work is fun
Impact: through your dedication and your personality, you have a direct impact on the unforgettable experience of our customers. Thus, you actively contribute to the reputation of Umamido
Possibility to develop oneself
Possibility of training: from your start, but also throughout your career at Umamido
A permanent employee contract with an attractive salary and comprehensive benefits package

Job Types: Full-time, Part-time, Permanent contract

Pay: From €16,88 per hour

Benefits:

Company events
Eco vouchers
Food allowance
Hospitalization insurance

Application Question(s):

Do you have a valid and permanent Work permit in Belgium?
This Job opening is for FIXED staff, are you looking for a permanent position?
Are you able to work weekends and nights?

Experience:

Restaurant manager: 2 years (Required)

Language:

English and French/Dutch? (Preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer care team leader (brussels, bru)

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