About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.
Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client’s specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets.
- Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients’ retention with a sales-driven mindset.
- Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
- Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
- Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.
- Responsible for ensuring accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.
- Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
- Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.
- Excellent communication skills in English both verbal and writing (proficiency in additional languages such as Finish, Swedish, Danish is a strong advantage)
- Strong sales and storytelling skills
- Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients.
- A highly motivated, energetic, and inspirational team player
- Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
- Able to work on multiple tasks and deliver results to agreed schedules.
- Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency.
- Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different English-speaking markets.
- Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
- Background in luxury retail is a plus.
- A keen interest in luxury fashion and awareness of current trends is a plus.
- Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.
What we propose:
- Private health insurance covering hospitalisation and ambulatory care
- Group insurance including pension plan, life insurance and disability coverage
- Hybrid working: 2 days/week from home from the 4th month of seniority
- Working from abroad: up to 15 days/year from the 4th month of seniority
- 13th month payout option through Warrants
- Meal vouchers of €8 net per day worked, with minimum employee contribution
- Full coverage of SNCB train cost
Transportation reimbursement for home-office commute
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Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive
Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.
At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.
If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.
Louis Vuitton Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.
Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team.
