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Reservations Agent | Holiday Inn Express & Suites Ghent

Aimbridge Hospitality EMEA -
Gand

Postuler rapidement

Détails de l'emploi

Temps partiel

Avantages

Éco-chèques
Assurance hospitalisation

Qualifications

Service client
Scala
Gestion hôtelière
Néerlandais

Description complète du poste

Job Ref: INT25722

Branch: Holiday Inn Express and Suites - Ghent

Location: Holiday Inn Express and Suites, Ghent Akkerhage

Salary/Benefits: Competitive pay, meal eco vouchers, health insurance

Contract type: Permanent

Hours: Part Time

Shift pattern: Office hours, Monday to Friday

Hours per week: 38

Posted date: 05/08/2026

Closing date: 05/09/2026

Every reservation tells a story. Make every stay count.

At Holiday Inn Express Suites Ghent, we believe that a great guest experience starts long before arrival. From the first booking request to the warm welcome at check-in, you play an essential role in creating a smooth and memorable stay.

As our new Reservations Guest Service Executive, you are the connecting point between our guests, our Front Office team, and our commercial departments. You combine administrative accuracy with genuine hospitality and ensure every guest receives the right information at the right time.

What does a Reservations Agent do?

You’ll have a diverse role combining reservations, guest communication, and operational support:

Handle individual and group reservations via phone, email, and online booking channels, ensuring all bookings are processed accurately in the PMS (Property Management System).
Respond professionally to guest inquiries, modification requests, and special arrangements, always aiming to provide a seamless guest experience.
Monitor availability, rates, and reservation details while working closely with Front Office, Sales, and Revenue Management.
Prepare upcoming arrivals by ensuring guest preferences, requests, and important information are correctly communicated to the operational teams.
Support the Front Office team when operational needs require additional assistance, including welcoming guests, supporting check-ins and check-outs, and handling guest requests.
Contribute to a positive guest experience by representing the warm and welcoming spirit of Holiday Inn Express Suites Ghent.

Who are we looking for?

You have a background in Hotel Management, Tourism, or a similar field, or relevant hospitality experience.
Experience in reservations, front office, customer service, or a hotel environment is a strong advantage.
You are comfortable working with digital systems and learn new tools quickly.
You communicate fluently in Dutch and English, both written and spoken. Additional languages are an asset.
You are organised, detail-oriented, and able to manage multiple priorities while keeping a positive mindset.
You genuinely enjoy helping guests and creating a welcoming atmosphere.

Your personality

We’re not looking for someone who simply processes bookings — we’re looking for someone who creates experiences.

You are guest-focused and naturally approachable.
You have an eye for detail and understand that small gestures can make a big difference.
You communicate clearly and professionally, even during busy moments.
You are a team player who enjoys working in an international environment.
You take ownership and look for solutions rather than problems.

What do we offer?

At Holiday Inn Express Suites Ghent, you’ll become part of a dynamic hospitality group with an international mindset. We invest in your development and provide the tools to help you grow.

You’ll receive:

A permanent contract with an attractive salary package
DKV hospitalization insurance
Meal and eco vouchers
Full reimbursement of public transport costs
A flexible work environment that supports a healthy work-life balance
Continuous training opportunities, including programmes within IHG and our hotel group
Career growth opportunities within our hospitality hub in Ghent
Exclusive hotel offers with employee discounts

About us

Holiday Inn Express Suites Ghent is part of a unique hospitality hub in Ghent, together with Ghent Marriott Hotel, Residence Inn by Marriott, Courtyard by Marriott Ghent, and Scala Event Center.

Our hotel offers modern accommodation designed for both business and leisure travellers, combining comfort, convenience, and a warm welcome. With a strong focus on efficiency, consistency, and guest satisfaction, we create stays that are simple, smart, and memorable.

Within our growing hotel group, you’ll have the opportunity to develop your talents, collaborate with passionate colleagues, and build your career in an international environment.

Getting here

Holiday Inn Express Suites Ghent is located at Akkerhage 2, 9000 Ghent, close to exit 9 (U.Z. Gent) of the E17 highway.

By car: easy access via the E17 and free parking available on site
By bike: accessible via safe cycling routes with bicycle parking available
By public transport: tram and bus stops are within walking distance

Ready to apply?

Click the “Apply Now” button. You’ll be redirected to our English-language job site at Aimbridge Hospitality, where you can easily upload your resume and contact details.

If we see a match, we’ll contact you soon for an initial introduction.

Everyone welcome

We believe in the power of diversity. Whoever you are, wherever you come from — if you are enthusiastic about this role, we encourage you to apply. We value your unique perspective, experience, and personality.

The Holiday Inn Express and Suites is opening in late 2024, expanding our footprint and solidifying our presence in the local market. We are thrilled to introduce the newest addition to the Holiday Inn Express family. With our grand opening, we extend a warm invitation to experience unparalleled comfort and convenience in one of Belgium's most charming cities. Situated within easy reach of Ghent's bustling city center, Holiday Inn Express Ghent offers the perfect blend of accessibility and tranquility. Whether you're here for business or leisure, our prime location ensures that you're just moments away from the city's cultural treasures, renowned restaurants, and vibrant nightlife.

This property is managed by Aimbridge Hospitality EMEA, a division of the esteemed Aimbridge Hospitality brand, overseeing a vast portfolio of over 1,600 hotels and resorts worldwide. From big brands like Hilton, Accor, Marriott, and IHG to boutique and independent hotels, Aimbridge Hospitality prides itself on excellence and diversity.

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : medewerker klantenservice (assenede, vlg)

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