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IT Support Specialist (Genk)

ODIT SYSTEMS
Anvers

Soumettre votre candidature

Détails de l'emploi

Avantages

Carte essence
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Français
Administration système
Azure
Gestion des incidents
Windows
Bachelier
Remote access software
Support informatique
IT
VMWare
Compétences en communication
Active Directory
Néerlandais

Description complète du poste

Within On IT Corporate & Government, we work as one strong ecosystem, with a strong focus on network, security and modern IT infrastructure. We combine technical expertise with personal guidance, in multiple languages and with an eye for efficiency and security. Join a growing organization where commercial clout and technical depth go hand in hand.

Who are you in our On IT story?

You are the indispensable link in supporting our customers’ IT infrastructure. From analyzing failures to proactively solving recurring problems: thanks to your efforts, our customers can concentrate on their core business. You work both remotely and on-site at customers in the Limburg region.

Responsibilities

User Support

Provide support for hardware and software related problems through:

System and device management

Install, configure and maintain IT systems and mobile devices.
Perform technical interventions, performance analyses and safety checks to ensure optimal operation.

Technical troubleshooting

Identify and analyze technical problems and potential threats.
Proactively develop and propose solutions to prevent future complications.

Incident Management

Register and follow up incidents according to agreed Service Level Agreements (SLAs).
Ensure accurate and comprehensive documentation of incidents and actions.

Process optimization

Contribute to the optimization of internal processes, with an emphasis on efficient system administration and high-quality customer support.

Contract Management

Proactively manage customer contracts, including monitoring compliance and customer satisfaction.
Identify opportunities to further improve customer relationships and contractual arrangements.

Qualifications

Education and experience

You have a bachelor’s degree in IT or equivalent experience.
You have at least 5 years of experience as a support engineer.

Technical expertise

You have demonstrable knowledge of:

Microsoft 365 (O365) and Windows clients and servers.
VMware and Active Directory.
Storage Solutions and Remote Desktop Services (RDS).
Azure and networking and security.

Customer Focus

Customer-centric thinking is in your DNA:
You understand what customers need.
You proactively seek the best solutions to their challenges.
Cooperation and responsibility
You enjoy working independently and taking responsibility for your tasks.
In more complex cases, you know the importance of collaboration and work smoothly with colleagues.

Communication skills

You communicate fluently in Dutch and English.
Knowledge of French is a plus.

In addition to a competitive salary, you will benefit from a range of fringe benefits such as:

Vouchers: Get meal vouchers and eco-vouchers.
Expenses allowance
Company car + fuel card/charge card
Insurance: Group and Hospitalization Insurance
Tech equipment: Get a powerful laptop, a budget for a cell phone, and a service plan.
Time off: Enjoy 20 days of vacation per year.
Professional development: Gain access to a variety of training programs tailored to your career goals.

Apply here!

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : système et (antwerpen, vlg)

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Who are you in our On IT story?

Responsibilities

Qualifications

In addition to a competitive salary, you will benefit from a range of fringe benefits such as:

Apply here!

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