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Senior Client Service Officer / CSAM

Société Générale -
Bruxelles

Soumettre votre candidature

Détails de l'emploi

CDI
Il y a 1 jour

Avantages

Formations en entreprise

Qualifications

Microsoft Powerpoint
Microsoft Word
Français
Microsoft Excel
Master
Banque
Leadership
Compétences en communication
Néerlandais

Description complète du poste

Responsibilities

Mission:

As part of the GTB Mid Office, the Senior Client Service Officer / CSAM will be responsible for supporting the cash management services development with focus on monitoring and ensuring a proper execution of all Cash Management transactions within the local desk. Furthermore, the officer is actively implementing new business prospects in close cooperation with the cash management network and other related departments in the Bank.

As Senior Client Service Officer/CSAM you will support the GTB Cash Management team in Country. You will report to the Head of GTB Client Service in Belgium. Products and services to be marketed will include, amongst others:

Domestic and international means of payment
Foreign Exchange (when related to cross-border payments)
Electronic Banking products as well as associated services
Liquidity Management solutions like cash pooling
Domestic and International Guarantees
Active cross-selling with the different Business Lines of the Bank especially with the trade services and factoring department of GTB

The role is to maintain and develop the relationship with the clients, by being a first point of contact for any matter. The Senior Client Service Officer / CSAM is an effective team player with excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels. The role requires a strong client service orientation, detailed operational process knowledge, good organization as well as professional integrity.

Tasks and responsibilities:

He/She is responsible for a portfolio of V.I.P. clients
He/She is the privileged point of contact for these clients across our organization for any service and support
He/She is committed to build and strengthen the relationship with these clients
He/She has full responsibility to make regular cient visits together with Sales Managers in the frame of implementation projects, client pitches or service reviews
Serve the other Clients of the desk, throughout the pre, mid and post implementation stages
Support of Cash Management Team in origination and execution of transactions
Follow-up on customer requests and needs, and identify new opportunities
Close cooperation with Back Office teams in connection with monitoring/handling of client orders and other operational issues
Close cooperation with all teams within the Network, as well as with all supporting teams within Paris headquarters
Active cooperation with all other local business lines within Brussels branch
Active follow up and review of the (new/outstanding/expired) guarantees
Create added value for clients pro-actively identifying synergies within the Global Transaction Banking Business lines
Risk/compliance: follow up the KYC reviews of the cash management clients and the alerts triggered by transaction filtering
Participate in the permanent supervision activities of the GTB desk
You will be involved in managing the correspondence with the SG Network
You will be involved in reviewing the coherence of limits and outstanding and in the yearly credit reviews for the GTB clients
Being part of the GTB Client Service work on implementing of cash management solutions (Isabel, Swiftnet, Cash Pools, credit facilities,..)

The Cash Management Client Service interacts closely with Front office and Middle-Office in Brussels, our Head office in Paris as well as all GTB stakeholders such as Product Teams, Global Banker Teams and the Relationship Colleagues, product development areas and the Departments in charge of risks analysis and monitoring at Head Office in Paris.

Profile required

Studies & experience:

Graduate in a Master Degree
Ideal past experience in Banking, Global Transaction Banking

Language skills:

Fluent in: Dutch, English and French
Other foreign language skills would be advantageous

Technical, operational & Soft skills:

Highly proficient with Microsoft (Excel, PowerPoint, Word) and superior analytical and quantitative skills
In Depth knowledge of cash management products (transactions, electronic banking, pooling, guarantees, ..) minimum three years of proven experience
Understand the institution’s approach to risk management and their respective roles in supporting a strong risk culture
Understanding of clients’s business and strategy
Knowing local market standards
Client & Solution oriented
Team spirit and global coordination
Leadership skills
Strong client service orientation, being able to put the client first
Ability to develop annd mobilise internal networks and resources
Excellent verbal and written communication skills
Ability to manage multiple priorities
Proactive team player with ability to work autonomously

Why join us

Société Générale is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Diversity and Inclusion

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

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front desk officer emplois - willebroek tisselt

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