20 meilleures offres (data officer, gent, vlg) (à pourvoir)

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : data officer (gent, vlg)

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Customer Support Officer (BE)

Qargo
Gand

Soumettre votre candidature

Détails de l'emploi

Il y a 3 jours

Qualifications

Service client
Logistique
Expérience administrative
Systèmes de gestion des transports
SaaS

Description complète du poste

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Chicago and Ghent (Belgium), rapidly expanding across the UK, US and Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

About the Role

As a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo. You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers.

Key Responsibilities

Be the first point of contact for customers via chat, answering questions and guiding them through our platform.
Translate technical or complex issues into clear, customer-friendly explanations.
Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.
Act as the voice of the customer, share feedback and insights with internal teams to help improve our product.
Continuously build your product knowledge to become a trusted expert in our TMS platform.
Identify recurring issues or misunderstandings and help us improve the overall product experience.
Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.

Skills & Experience

Previous experience in a customer service, support, or related role.
Excellent communication skills in English (additional European languages are a plus).
Experience in SaaS and/or logistics is a BIG plus.
Strong organisational and multitasking skills, you can handle several requests smoothly.
A proactive learner who enjoys understanding new systems and processes.
Comfortable in a fast-paced, scale-up environment.
Tech-savvy and interested in working with software products.

What We Offer

A competitive salary package with great benefits.
Growth opportunities within a fast-scaling international company.
Flexible working environment and Hybrid working from our green and vibrant office in Ghent.
A collaborative, friendly team that values curiosity, ownership, and continuous learning.

Soumettre votre candidature

Affinez votre recherche

data officer emplois - gent, vlg

Customer Support Officer (BE)

Medewerker Compliance (M/V/X) Gent

Logistics officer, Customer Operations

Technical Support Officer (BE)

Accounting Officer

Marine Verification Officer

HR Support Officer

Information Security Consultant

Payroll & Compensation Officer

compliance officer

QA Officer

Sales Officer

Sales Support Officer (M/V/X)

Quality Director

Product Manager: Data & AI

Chief Operating Officer

Stafmedewerker Data Protection Officer

Senior Information Security Officer

Digital Marketing Officer Campaigns

Commercial Manager

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : data officer (gent, vlg)

Afficher des offres d'emploi dans d'autres lieux

About Qargo

About the Role

Key Responsibilities

Skills & Experience

What We Offer

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