20 meilleures offres (applications solution lead, gent, vlg) (à pourvoir)

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Services Manager Benelux

Clinisys -
Gand

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Détails de l'emploi

De 86 048 € à 129 073 € par an

Qualifications

Expérience en gestion d'équipe
Systèmes de gestion des informations de laboratoire
Master
Esprit d'analyse
Santé publique
Intelligence artificielle
Compétences en communication

Description complète du poste

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Function Summary

The Services Manager holds full responsibility for the profit and loss (P&L) of the Services department within the assigned territory, specifically covering project delivery and application consulting activities.

This role focuses on:

Driving team profitability and performance improvement
Collaborating closely with Sales to secure new business and validate technical solutions
Ensuring successful contract delivery (on time, on budget, and with high customer satisfaction)
Leading operational excellence and continuous process improvement
Building strong client relationships and developing high-performing teams

Additionally, the role supports Clinisys’ AI-first strategy by promoting the adoption of AI-enabled solutions, digital tools, and data-driven practices across service delivery.

Key Responsibilities

Project Delivery & Financial Management

Deliver contracts on time, within budget, and to customer satisfaction, meeting all contractual obligations
Own P&L responsibility for project and consulting activities within the assigned territory
Manage financial, technical, and contractual risks
Track costs and enforce Travel & Expense policy compliance
Ensure delivery of forecasted and budgeted revenues
Provide monthly financial reporting for all ongoing projects
Allocate resources effectively to meet project and revenue targets

Sales Support & Pre-Sales Activities

Support Sales in securing new business opportunities
Provide effort estimations and Statements of Work (SoWs)
Ensure technical validation of proposals in line with ISO procedures

Project & Operational Management

Plan and oversee development and implementation activities for successful deployments
Ensure adherence to approved project methodologies (e.g., PMBOK, PRINCE2)
Maintain accurate and timely project data in internal systems
Ensure proper documentation, including:
- Signed intervention reports
- Timely task recording by team members
Continuously improve processes, quality, and delivery efficiency

Leadership & Team Management

Lead, motivate, and develop high-performing teams
Foster a strong team culture and collaboration
Recruit, evaluate, and manage staff (including exits when necessary)
Conduct quarterly performance evaluations and ensure team-wide compliance
Ensure continuous skills development and training

Customer & Stakeholder Management

Develop and maintain strong relationships with customer management teams
Act as a representative of Clinisys leadership
Collaborate with Product, Development, and other teams to enhance solutions and delivery methods

AI & Digital Responsibilities

Promote adoption of AI-enabled tools, automation, and digital workflows
Identify opportunities to improve:
- Efficiency
- Delivery quality
- Forecasting and planning
- Customer outcomes
Enable data-driven decision-making through KPIs, dashboards, and analytics
Collaborate with Product and Development teams on AI-driven capabilities
Ensure compliance with:
- Security standards
- Ethical AI use
- Healthcare regulations
Monitor impact of AI solutions on performance and productivity
Act as a change leader, fostering an AI-first mindset and continuous learning culture

Knowledge & Skills

Core Expertise

Knowledge of LIS/LIMS (Laboratory Information Systems/Management Systems)
Experience in public health or healthcare environments
Experience delivering complex software implementation projects
Familiarity with project methodologies (PMBOK, PRINCE2)

Professional Skills

Strong communication skills (technical and non-technical audiences)
Excellent leadership and motivational ability
Strong decision-making capability under pressure
High level of accountability and dedication

AI / Digital & Analytical Skills

Solid understanding of AI/ML concepts and their applications
Experience with:
- AI-enabled tools
- Automation and intelligent workflows
- Data analytics and dashboards
Strong ability to:
- Interpret KPIs and performance metrics
- Identify improvement opportunities using data
Understanding of AI integration into software solutions
Awareness of ethical, secure, and compliant AI usage, especially in healthcare
Strong analytical thinking and problem-solving skills
Adaptability to evolving digital technologies

Education & Experience

Master’s degree or equivalent experience
Experience in:
- Public health (preferred)
- Complex software project delivery
- Healthcare IT, laboratory systems, or similar industries
Exposure to AI-enabled or data-driven solutions is highly desirable

Additional Expectations

Participate in management and team meetings as required
Respond to reasonable requests from management and colleagues
Contribute actively to continuous improvement and innovation initiatives

Salary : €86,048 - €129,073 (per annum, depending on experience, skills, and qualifications)

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : applications solution lead (gent, vlg)

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