Region NCE > SBU NCE Service > DK_BNL Tech & Com Customer Support
Purpose and reason for the existence of the job
The Technical Customer Agent plays a critical role in supporting our Customer service department in Denmark, Belgium & Netherlands across contractual activities and ensuring accurate governance on commercial commitments. This position ensures structured handling of commercial turbine performance, review maintenance and improving of governance processes, and interacting as a key interface to internal stakeholders.
The Technical Customer Agent plays a key role in delivering high-quality technical and commercial customer support across Denmark, Belgium, and the Netherlands. Acting as the primary interface between customers and internal stakeholders, the role ensures efficient handling of technical inquiries, effective issue resolution, and high customer satisfaction.
The position supports contract-related activities, including end-of-warranty and service agreement processes, while maintaining accurate governance of commercial commitments and turbine performance. It supports structured issue management, leads technical customer meetings, and contributes to continuous improvement of operational and governance processes.
Working closely with Customer Managers, Customer Agents, SMEs, service sites, and engineers, the Technical Customer Agent also identifies aftermarket sales opportunities and supports business growth. As part of a collaborative team of five colleagues, the role contributes to an open, informal culture where teamwork and communication are key to effective collaboration.
Responsibilities:
As a Technical Customer Agent, you will work with Customer Managers, Customer Agents, SMEs, Service Sites and Engineers.
- Your goal: To process technical inquiries professionally and ensure satisfied customers.
- Issue Management: Resolve customer issues and maintain good relationships
- Support: Provide first-line support and act as the primary interface for technical issues
- Contract Management: Support for end-of-warranty and service contract tasks
- Operational Leadership: Lead technical customer meetings and technical escalations
- Collaboration: Communicate effectively with all departments
- Sales Opportunities: Identify and pursue new aftermarket sales opportunities
Qualifications
- Technical education with a commercial understanding or commercial experience with technical know-how
- Previous experience in a customer-facing position, customer service, technical support or sales
- Experience in Microsoft Office Suite, including Excel, PowerPoint, and SAP
- Very good verbal and written English communication skills. Danish, Dutch, or Flemish would be nice ot have.
Competencies
Effective customer-oriented communication skills.
You inspire customers and find solutions.
Accountability and attention to detail, you keep track of things and manage your own tasks
What we Offer
We offer an exciting opportunity to engage with our customers on a wide range of technical offerings within our Service department. You'll work on new long-term projects that support the growth of our Service business. It's a busy and varied environment where no two days are the same.
Additional Information
Applications are reviewed on an ongoing basis, however, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Our commitment to a fair hiring.
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
