Build and nurture close relationships with key customer contacts across all levels. Become a “trusted advisor”, sought after for expertise in navigating imec's development, services and low volume manufacturing solutions.
Proactively identify and address potential issues that could impact customer satisfaction or service delivery efficiency.
Tailor solutions to address specific needs and future production goals. Identify potential growth opportunities and coordinate with internal teams to develop value-added proposals aligned with the customer's strategic direction.
In this job, your main tasks will be:
Coordinate the process of responding to the customer needs to make imec the trusted and preferred supplier. Our portfolio of customers includes companies developing photonic technologies for datacom applications and manufacturers of industrial sensors.
Collect the voice of customers for continuous improvement. Proactively identify and address potential issues that could impact customer satisfaction or value delivery
Map the technical strategy and roadmaps of our key customers and collaborate with internal stakeholders to develop value-added proposals aligned with the customer's strategic directions.
Identify growth opportunities, with a focus on the technical aspects, in coordination with the Business Development and Regional Partnership managers.
This is a hybrid role based in Leuven, Belgium.
We offer you the opportunity to join one of the world’s premier research centers in nanotechnology at its headquarters in Leuven, Belgium. With your talent, passion and expertise, you’ll become part of a team that makes the impossible possible. Together, we shape the technology that will determine the society of tomorrow.
We are committed to being an inclusive employer and proud of our open, multicultural, and informal working environment with ample possibilities to take initiative and show responsibility. We commit to supporting and guiding you in this process; not only with words but also with tangible actions. Through imec.academy, 'our corporate university', we actively invest in your development to further your technical and personal growth.
We are aware that your valuable contribution makes imec a top player in its field. Your energy and commitment are therefore appreciated by means of a market appropriate salary with many fringe benefits.
10 years of experience in semiconductor industry, ideally in a high-volume manufacturing environment.
Good understanding of semiconductor industry ecosystem, supply chain and operations.
Experience with ASIC and Wafer services. .
Strong understanding of and interest in customer needs and market analysis.
The ability to translate technology to application mapping, driven to create tangible business value.
Excellent relationship-building and interpersonal skills to foster strong connections across all customer levels.
Growth mindset with a demonstrated ability to learn quickly and adapt to evolving customer needs.
IMEC and its affiliates will not accept unsolicited resumes from any source other than directly from a candidate. IMEC will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (hereafter “Agency”) to have been referred by the Agency free of charge. IMEC will not pay a fee to any Agency that does not have a prior written agreement with IMEC, validated by its HR department, in place regarding a specific job opening and allowing to submit resumes.
