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Damage & Insurance Officer

D'Ieteren -
Vilvorde

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Contract van bepaalde duur
Hybride

BE 1800 Vilvoorde

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Damage & Insurance Officer

On-site – Vilvoorde / Brussels

About Poppy

Poppy Mobility is a Belgian-based shared mobility provider operating a fleet of 2,000 eco-friendly vehicles across Antwerp, Brussels and the main Belgian airports. As part of D’Ieteren Automotive’s ecosystem, we combine startup agility with corporate stability while shaping the future of mobility.

The Role

As Damage & Insurance Officer, you play a key role in protecting the value of our fleet and ensuring correct financial recovery of damages.

You manage damage cases from A to Z: from initial report to expertise follow-up, insurance handling and final charge processing. Your work has a direct impact on operational performance, customer fairness and revenue recovery.

You will report to the Damage & Insurance Lead and work closely with Aftersales, Daily Operations and external partners (garages, experts, insurers).

Responsibilities

Manage and follow up damage cases end-to-end
Coordinate with users, garages, experts and insurance companies
Follow up insurance claims and ensure complete documentation
Review expertise reports and verify cost assessments
Prepare and process damage charges in line with internal policies and T&Cs
Ensure timely and professional communication with users
Monitor recovery timelines and escalate when needed
Support continuous improvement of damage processes

What We Offer

A key operational role with direct financial impact
A fast-growing mobility company with strong ambitions
A young and driven team with room for initiative
The energy of a startup backed by the stability of D’Ieteren

Locatie

Havendoklaan
1800 Vilvoorde
Belgium

50.9427782, 4.4394478

Werk voor ons

The future of mobility is shared!

Poppy is Belgium's leading shared mobility service, offering over 2400 cars & vans in 2 main Belgian cities (Brussels, Antwerp) and the BE national airports. We are a young, ambitious, fast-growing team, dedicated to improving the quality of life in our cities.

Launched in 2018 by D’Ieteren Automotive with 350 cars in Antwerp, the company has gone from the startup phase to a scale-up. Today it counts more than 85 employees and aims at helping D’Ieteren become the #1 global mobility solution provider in Belgium.

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Damage & Insurance Officer

About Poppy

The Role

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What We Offer

Locatie

50.9427782, 4.4394478

Werk voor ons

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