eyetec is an innovative and dynamic company based in Tielen, with both a national and international customer base and global operations. We are a recognized player in the field of pharmaceutical equipment and continue to expand our market share.
At eyetec, we are a small but growing team of curious professionals who take pride in their work while valuing collaboration and team spirit. We work independently and flexibly, built on mutual trust. Because we believe that strong teams thrive on connection, we also make room for fun and a genuine sense of belonging.
Are you organized, customer-focused and eager to support sales activities in a fast-growing company active in the pharmaceutical industry? Then you might be the person we are looking for.
As a Sales Support Officer, you will support all activities related to the sale of machines and spare parts. You will be involved in reaching sales objectives and providing reliable customer service.
You will work within the Equipment & Spares sales department and help ensure that customers receive accurate information, clear communication and practical follow-up.
Your main tasks include:
- Preparing, sending and following up quotations for existing and potential customers
- Collecting the information needed for quotations, both internally and from suppliers
- Processing customer orders and preparing order confirmations
- Communicating expected delivery times to customers
- Monitoring whether agreed delivery times are met
- Taking action when needed, for example by reminding suppliers or informing customers about delays
- Answering customer questions in a professional and helpful way
- Solving customer issues where possible or referring them to the right colleague within eyetec
- Keeping customer data and other important sales information up to date in Teamleader
- Placing orders and following up the related administration
- Searching for relevant suspects on LinkedIn based on descriptions provided by the sales team
- Supporting reporting on quotations, sales activities and future sales opportunities
- Following up customer satisfaction through feedback moments
- Reporting relevant quotation and sales updates to your manager or direct contact person
- Following up production, delivery and shipment of goods
- Helping to safeguard the reliability of the products delivered to customers by following the applicable procedures
- Correctly documenting product data
- Checking the documentation supplied with orders
- Reporting deviations, supporting investigations and suggesting improvements to help prevent recurrence
- Building and maintaining smooth professional contact with customers, suppliers and colleagues
- Helping to create and maintain a culture of partnership
- Carrying out the mission and values of eyetec in your daily work
Experience with Teamleader CRM, sales administration or LinkedIn Sales Navigator is a plus.
You are organized, accurate and able to keep a clear overview of different tasks and follow-ups.
You communicate smoothly and professionally in Dutch and French, both written and spoken.
You are customer-focused and enjoy helping customers in a friendly, reliable and practical way.
You can work independently and know when to involve a colleague or escalate a question.
You are disciplined and comfortable working in an environment where procedures, documentation and accuracy matter.
You have a result-oriented mindset and like to make sure that quotations, orders and follow-ups move forward.
You build professional relationships easily and help maintain a positive culture of partnership with customers, suppliers and colleagues.
You are comfortable using digital tools. Experience with Teamleader CRM, sales tools or LinkedIn Sales Navigator is an advantage.
Above all, you are eager to grow with a rapidly expanding company and contribute to a team that values commitment, open communication and craftsmanship.
- A part-time role in a growing company with a clear mission
- A varied sales support position in a technical and GMP-driven environment
- The opportunity to grow within a young and passionate company
- A close team where collaboration, trust and open communication matter
- A working environment where structure and flexibility go hand in hand
- The chance to support customers in the pharmaceutical industry with reliable service and follow-up
This job description gives a general overview of the role and is not a limitative list of responsibilities and tasks. Depending on the needs of the company, you may be asked to take on other relevant tasks.
At eyetec, we all share one responsibility: helping our customers bring safe medicinal products to patients.
We connect with our customers and our colleagues. We develop our people in a pleasant working environment and build partnerships with customers in a result-oriented way. We bring structure into our organization without losing the flexibility that makes eyetec strong.
Our values guide how we work every day:
connection, enjoyment, well-being, commitment, open communication, thankfulness, social responsibility, craftsmanship, reputation, innovation and quality.
Our office is located at Kemelbeekstraat 80D, 2460 Tielen, Belgium.
