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Belgium (Telecom / Dutch) : Customer Care Manager (REF18)
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Sales Training Specialist, BeLux

BYD Europe -
Bruxelles

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Détails de l'emploi

Avantages

Événements d'entreprise

Qualifications

Français
Vente
Flamand
Chinois
Compétences en communication

Description complète du poste

About the team

At BYD Benelux, you'll find a passionate team of young and seasoned professionals, driven by innovation and a comprehensive understanding of the automotive landscape in the Netherlands, Belgium, and Luxembourg. We embrace the diverse challenges of being a new entrant brand and are committed to our long-term success by delivering top-tier BEV/PHEV products and services to our local customers.

We are agile, responsive to industry trends, and always strive to set new benchmarks in quality and innovation. United by a shared vision of excellence, the BYD Benelux team works collaboratively to optimize brand visibility, increase market share, and drive business growth within the European market.

About the role

You will be responsible for providing training support for our dealer network in the Belux market.

Key Responsibilities:

Plan, organize, schedule and conduct sales and product training programs with dealers.
Support training and knowledge sessions as and when needed.
Apply assessment tools to measure training effectiveness
Track and report on training completion and outcomes
Evaluate and make recommendations on training material and methodology
Organize logistics for training sessions and events including venues and equipment.
Establish and maintain relationships with external training suppliers as required
Manage and maintain in-house training facilities and equipment
Collaborate with Aftersales team for a consistent Customer Service approach

Key Results:

Effective implementation of training programs
Increase customer satisfaction through shared customer experiences in sales and service.

Required skills, qualifications and experience:

You have completed a higher professional education (HBO) or university degree, or have demonstrably academic thinking and working skills.
Proficiency in French, Flemish and English. Chinese language skill is an advantage
You have strong communication skills and know how to build and maintain relationships.
You work independently, proactively, and are results-oriented.
You are willing to travel regularly within the Benelux

We offer:

A versatile role with a focus on network development and relationship management.
An exciting opportunity to drive the transition of zero-emission transportation and economic decarbonization in a fast-growing company that represents leading technology in sustainability solutions.
Performance and experience-based competitive remuneration package.
International learning opportunities, team building, and various exciting events for special days and milestones.

About BYD Group

Established in November 1994, BYD Group is a leading multi-sector high-tech company focused on innovation and development in automobiles, rail transit, renewable energy, and electronics.

Committed to fulfilling a better life through technological innovations, BYD Group leverages a robust network of over 40 subsidiaries, with over 1,000,000 employees of nearly 110,000 engineers worldwide in over 400 cities of 79 countries, actively driving the implementation of comprehensive zero-emission and emission reduction solutions. In 2024, BYD Auto delivered 4.27 million NEV (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales.

BYD Group upholds the values of innovation, pragmatism, passion, and competition, dedicating itself to technological empowerment throughout the entire process of renewable energy acquisition, storage, and application, contributing to the goal of sustainable future development for all humanity.

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : business development manager (belgium) (brussels, bru)

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