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Customer Loyalty Team Member - Public Authorities Inquiries

ING -
Bruxelles

Soumettre votre candidature

Détails de l'emploi

Il y a 2 jours

Qualifications

Français

Description complète du poste

REQ-10118704
12/08/2026
Customer Loyalty
Brussels, Belgium
ING Bank

A Day in the Life of a Seizure Expert

You will be responsible for the full processing of asset seizures and judicial investigations:
Receiving and sorting requests from Authorities (Ministry of Finance, Public Prosecutor’s Office, Bailiffs)
Creating daily case files and blocking clients’ assets
Proactively contacting clients to encourage voluntary payment to settle the debt (when possible)
Collecting the necessary information and documents to build the files
Reporting information to the Authorities
Executing payments of the amounts due to the Authorities
Following up on ongoing cases

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you stay curious. Keep learning. Take ownership. In return, we’ll support you in becoming an even more remarkable version of yourself.

As a member of the Customer Loyalty team, you should also bring the following skills:

Excellent level of Dutch, with a very good level of French. Knowledge of English is a plus.
Stress resilience and sense of urgency – Thrives in an environment with highly variable workloads and is able to effectively manage operational priorities related to the daily processing of garnishment orders, where account blocking actions must be carried out without delay.
Flexibility – Able to adapt your schedule (working hours, breaks, tasks) based on team needs and shifting priorities.
Client Obsessed – Puts the customer at the center of every action and constantly strives to deliver high-quality service.
Strong prioritization skills – Can identify urgent tasks, rank requests, and adjust work accordingly.
High risk awareness – Detects risky situations, assesses potential impacts, and acts responsibly to mitigate them.
Proactive mindset – Anticipates needs, proposes solutions before issues arise, and takes initiative.
Team spirit – Collaborates effectively, supports colleagues, and contributes to a positive work environment.
High level of ownership – Takes full responsibility for assigned tasks, follows cases through to completion, and acts as a true point of reference.

The Team

You’ll be joining a small team of around ten people, where collaboration, proactivity, and ownership are key. Cases are handled collectively, sometimes by several colleagues at different stages, which requires smooth communication, aligned workflows, and a strong spirit of mutual support. Everyone is encouraged to anticipate needs, take responsibility, and act swiftly to meet legal deadlines, prevent any risk of incident, and always keep the customer at the heart of our concerns.

A clear purpose, a unique offering, and a flexible compensation package with additional benefits:

Personal growth and a stimulating job with endless opportunities to fulfill your ambitions
An informal and dynamic environment with innovative colleagues who support your initiatives
A progressive and flexible way of working that values fresh ideas over conventional ones

In addition, within the Public Authorities Inquiries department, you’ll benefit from many opportunities to invest in your professional and personal development, with the possibility to take part in:

Courses and training programs for intensive learning
Exciting and challenging projects

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