Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.
We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.
For the expansion of our Medical Information Team, argenx is looking for an Associate Director Medical Information – Customer Management
PURPOSE OF THE FUNCTION
The Associate Director of Customer Management will support Medical Information activities in Europe, Middle East, and Africa. This role will ensure timely and accurate responses are provided to unsolicited medical and clinical inquiries from healthcare professionals, patients, clinical sites and other healthcare organizations. This position will report to the Director, Medical Information.
ROLES AND RESPONSIBILITIES
Develops accurate responses to medical information requests from internal and external customers through the MI Response Center, email, fax and websites for Europe, Middle East and Africa in a timely manner
Assists in the documentation of the inquiries and responses accurately and completely comply with relevant Standard Operating Procedure (SOP)/ Work Instruction and regulatory guidelines
Ensures that adverse events and product quality complaints are processed in accordance with company SOPs
Responsible in the creation, review and maintenance of MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs
Ensure the highest degree of quality and medical accuracy for all outputs developed
Liaise with publications and clinical development groups to develop and maintain timely and relevant product expertise
Perform critical analysis and synthesis of internal/external literature related to argenx products and therapeutic areas of focus
Supports internal teams by providing literature reviews and medical and scientific information related to argenx therapeutic areas
Exhibits broad knowledge of assigned therapeutics areas, product labelling and regulatory guidance
Assists in maintenance of relevant knowledge repositories, including medical information responses and publications
Appropriately liaise with Drug Safety and Quality regarding adverse events and product complaints, ensuring systematic capture and timely reporting
Manages materials through the EMEA medical, legal and regulatory review process as appropriate
Complete all work in accordance with regulatory requirements, industry standards, and argenx policies
Serves as medial affairs liaison to cross-functional groups for the incorporation of current medical/scientific information into department documents and processes
SKILLS AND COMPETENCIES
Able to effectively network and partner with internal and external stakeholders and embrace cross-functional working
Strong operational capabilities, eye for detail and commitment to advance and adhere to processes
Able to identify inquirer’s questions and formulate and communicate an accurate response
Able to search the published medical literature, evaluate published scientific information and create balanced and informative responses
Understand and demonstrate the importance of providing superior customer service to all clients to support the business
Excellent communication skills: verbal, written and when giving presentations
Able to thrive as part of a team and when working independently
Proven track record of delivering results that meet or exceed targeted objectives
Detailed understanding of industry regulations and practices relating to medical information within Europe
Ensures compliance and inspection/audit readiness
EDUCATION, EXPERIENCE AND QUALIFICATIONS
PhD or PharmD or healthcare qualification (PharmD, PhD preferred)
3+ years industry experience, working with medical information required
Experience in rare diseases is preferred
Experience in componentized content creation and content management system is preferred
Experience managing medical information vendors
Experience in inquiry management systems
In addition to English, fluency in one or more European languages is preferred


Note: The recruiter will share the locally applicable annual base salary hiring range, provided in your country’s currency, during the recruitment process. This information will reflect market conditions, role scope, and internal guidelines specific to your location.

This job is eligible to participate in our short-term and long-term incentives program.
The hiring range displayed above is the range of possible base pay compensation that argenx believes in good faith it will pay for this role at the time of this posting. The hiring range is based on the job grade for this position. Individual compensation paid within this range depends on a variety of factors, including, but not limited to, internal equity, prior education and experience, job-related knowledge and demonstrated skills. argenx may pay more or less than the posted range and this range may be modified in the future.
At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.
Before you submit your application, CV or any other personal details to us, please review our argenx Privacy Notice for Job Applicants to learn more about how argenx B.V. and its affiliates (“argenx”) will handle and protect your personal data. If you have any questions or you wish to exercise your privacy rights, please contact our Global Privacy Office by email at [email protected] .
