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Customer Service Representative

Univar Solutions Belgium -
Bruxelles Anderlecht

Soumettre votre candidature

Détails de l'emploi

Il y a 12 jours

Qualifications

Français
SAP
Systèmes PGI
SAP ERP
Compétences en communication
Négociation

Description complète du poste

A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Univar Solutions is a global player in the chemical distribution sector. Thanks to our world-class expertise and our team-oriented approach, we are redefining the role of chemical distribution to help our customers and suppliers innovate and grow. We are currently seeking a Customer Service Officer for our Belgian organisation (Anderlecht) .

In this highly interactive role, you will work closely with our external customers, as well as with various internal departments such as Sales, Supply Chain, Transport, Production, Quality, etc.

You will be responsible for the ‘Order to Cash’ process and will be part of an enthusiastic and dynamic team.

Your main responsibilities are as follows:

Enter customer orders accurately and precisely into our ERP system (SAP)

Track orders and check quantities and availability in collaboration with the Supply Chain, Production, Warehouse and Transport departments

Inform customers of the best delivery dates and any potential delays

Monitor lists of pending orders

Enter customer complaints into the system and find solutions tailored to their needs

Provide customers with the necessary documentation, such as safety data sheets, technical data sheets and analysis certificates, or help them locate these documents on our digital platform

Create new customer accounts in accordance with internal procedures

Stand in for your colleague in their absence

Enter and monitor customer contracts

Manage customer data associated with customer profiles in SAP

Correct incorrect invoices (debit and credit notes)

This role is ideal for you if you have the following qualities:

A good command of Dutch and French ; fluency in English is an advantage.

Good communication skills

Excellent negotiation skills

Dynamic and open-minded

Strong problem-solving skills

Knowledge of SAP is an advantage

Experience in order taking and first-line customer support is an advantage

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification

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