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Customer Service & Logistics Specialist (Dutch speaker)

Campari Group -
Bruxelles

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Détails de l'emploi

Temps plein

Qualifications

Français
Power BI
Microsoft Excel
Service client
SAP
Logistique
Anglais
Néerlandais

Description complète du poste

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description

The Customer Relations & Supply Specialist is responsible for the end-to-end management and optimization of customer service and supply chain activities for the Netherlands market within the Benelux organization.The role acts as the key link between customers, commercial teams, planning, finance, and logistics partners, ensuring excellent service levels while driving operational excellence, performance improvement, and process optimization.

Key ResponsibilitiesCustomer Relations & Operations• Own the end-to-end Order-to-Cash process for assigned customers.

Act as the primary operational contact for customers and logistics partners.
Build strong customer relationships and proactively manage service-related topics.
Coordinate with Sales, Demand Planning, Finance, and 3PL providers to ensure smooth execution.
Manage shortages, delivery issues, and escalations, ensuring timely resolution.

Performance & Analytics• Monitor and analyze key KPIs including Service Level, OTIF, logistics costs, and inventory accuracy.

Prepare reports and dashboards using SAP, Excel, and Power BI.
Identify trends, root causes, and improvement opportunities to enhance customer experience and operational performance.

Continuous Improvement• Lead initiatives to improve customer service processes, logistics flows, and operational efficiency.

Support automation and digitalization projects.
Contribute to the implementation of new customers, systems, and supply chain processes.
Support the implementation and stabilization of the newly established Netherlands operating model, including customer onboarding, logistics setup, process integration, and continuous process optimization.
Participate in cross-functional and regional projects.

Experience & Skills

5+ years of experience in Customer Service, Supply Chain, Logistics, or Order Management, preferably within FMCG.
Proven experience managing customer relationships and logistics operations in a complex FMCG environment.
Proven ability to lead process improvement initiatives and manage cross-functional projects.
Strong SAP knowledge is required. Advanced Excel skills are essential; experience with Power BI is considered a strong advantage.
Fluent in English and Dutch (mandatory); French is an advantage.
Strong communication, stakeholder management, and problem-solving skills.
Proactive, autonomous, and results-oriented mindset.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.

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