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IT Data Support Management Service

ITS Group S.A -
Bruxelles

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Détails de l'emploi

CDI
Il y a 5 heures

Avantages

Assurance hospitalisation
Événements d'entreprise

Qualifications

Jira
Français
Power BI
Microsoft Excel
Vente
Sécurité des informations
Confluence
Landesk
SharePoint
ServiceNow
IT
SaaS
Compétences en communication

Description complète du poste

Vos missions

Great assignments await you with our key account clients in rich and varied environments

Within the Digital Workplace domain, you will ensure that software, SaaS solutions, and licenses are governed, controlled, optimized, and continuously improved across the organization.

Service description:

As a Software Governance, SaaS & License Management Consultant, you will act as the central owner of the software governance process execution and monitoring.

You will ensure that:

All software and SaaS solutions are properly assessed, approved, and inventoried
Governance processes are effectively applied, measured, and continuously improved
Licenses are controlled, optimized, and aligned with real usage

This is a hands-on coordination and governance role, combining operational rigor with continuous improvement responsibilities.

Key Responsibilities

1. Governance Process Ownership & Monitoring

Execute and monitor the end-to-end software and SaaS governance process
Ensure that all required security, compliance, procurement, and architecture checks are consistently applied
Define and track governance KPIs (e.g., lead time, compliance rate, process gaps)
Identify bottlenecks, inefficiencies, and governance gaps
Drive continuous improvement of governance processes, tools, and ways of working
Promote a pragmatic governance approach balancing control and business agility

2. Software & SaaS Intake Governance

Govern the intake of new software and SaaS requests
Ensure no tool is introduced without proper approval and validation
Challenge requests by identifying existing internal solutions
Coordinate and follow up all required reviews and approval.

3. Software Inventory & Data Quality

Ensure that all software and SaaS solutions are correctly inventoried and maintained
Own and maintain the software catalogue / SaaS inventory, including:
- Solution details
- Ownership
- Approval status
- Licensing model
- Lifecycle status
Ensure completeness, accuracy, and consistency of inventory data
Reduce shadow IT by improving visibility and governance coverage

4. License Management & Optimization

Manage licenses under Digital Workplace responsibility
Ensure timely renewals and contract follow-up
Monitor license usage and identify optimization opportunities
Analyze usage reports and drive cost optimization actions
Ensure alignment between purchased licenses and actual usage
Contribute to license governance best practices and policies

5. Stakeholder Coordination

Act as the central coordination point between:
- Business teams
- Digital Workplace
- Architects
- Information security & data protection
- Procurement & vendor management
- Other IT teams
Ensure smooth collaboration and timely decision-making
Proactively follow up and drive actions to closure

6. Reporting & Continuous Improvement

Produce and analyze governance and license usage reports
Define and track KPIs for service performance and governance effectiveness
Identify trends, risks, and improvement opportunities
Improve transparency and reporting for stakeholders and management

7. Documentation & Process Enablement

Maintain and improve governance documentation (Confluence, SharePoint, etc.)
Ensure processes are clear, accessible, and understood by stakeholders
Support integration of governance into procurement and tender processes
Contribute to standardization and simplification of governance flows

You have the following skills

Requirements:

You are able to speak, read and write fluently English and French or Dutch.
3 to 4 years of experience in:
- IT Governance
- IT License Management
- Software/SaaS coordination
Strong understanding of:
- Software/SaaS intake and approval processes
- Governance frameworks and compliance topics (GDPR, vendor risk, security review)
Proven experience with license management or usage monitoring
Strong stakeholder coordination skills across multiple domains
Strong ownership mindset: proactive, structured, autonomous
Analytical mindset with experience in KPI definition and reporting
Excellent communication skills (business & IT)
Experience with documentation tools (Confluence, SharePoint, etc.)
Structured and detail-oriented with strong follow-up discipline
Able to manage complexity and incomplete information
Hands-on and solution-oriented
Strong communicator who can bridge business, IT, and governance topics
Focused on both control and continuous improvement

Nice-to-Have

Experience in a regulated or international environment
Experience with:
- SaaS lifecycle management
- Procurement / tender processes
- Software asset or license governance
Familiarity with tools such as:
- ServiceNow, Ivanti, Jira
- Power BI, Excel, Power Apps
Knowledge of ITIL or service management best practices
Exposure to AI governance or EU AI Act

Votre profil

You have at least 5 years of professional experiences in IT
If you are at least fluent in FR/ENG or NL/ENG it’s best
You’re eager to learn, motivated and curious
Let’s have a chat !

Advantages

Hospitalization insurance (partner/children incl.)
Group insurance
Dental insurance (partner/children included)
20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
Representation fee net per month.
Internet fee of € 40 per month.
Daily fee of 5.50€ net /day provided.
Subscription GSM unlimited calls for Belgium (ITS subscription)
Training plan (e-learning - certification at ITS charge)

Extra advantages:

Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
Regular follow-up (every 3 to 6months depending on your needs/will)
Regular teambuilding to meet-up and have fun (every 3 months more or less)
Flexibility and trust
Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
Co-optation system because sharing is caring!

Processus de recrutement

1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
Package proposal so we all agree beforehand.
Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!

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