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INTERN Customer Care Center

Schneider Electric -
Ukkel

Soumettre votre candidature

Détails de l'emploi

Stage

Qualifications

Français
Microsoft Excel
Microsoft Outlook
Microsoft Office
Logistique
Cyber-sécurité
Néerlandais

Description complète du poste

Job Description:

Join our Student Empowerment Program as a Customer Care Center Intern!

What is the added value of our internship program?

Be a part of the SE community: Meaningful and connected experience guided by a Program Leader and a Business Mentor.
With us, you learn every day: A dedicated learning path combining business and soft skills training.
Evolve in the BeNe cluster: Enhance collaboration and networking in an international environment.

Where? Ukkel, Brussels, Belgium

Duration? 3-6 months (depending on your school convention) – Ideally starting in September 2026!

Role Overview

We are seeking a proactive and customer-oriented intern to support the Customer Care Center (CCC) during a period of increased activity driven by key business projects, including the PO/SO system go-live and the transition of DC Smarlog to Unify.

The intern will play an important role in helping manage a higher volume of customer inquiries and ensuring a high level of service is maintained across both commercial and logistics-related topics.

Key Responsibilities

Support the CCC team in handling customer inquiries (via email, phone, or internal systems)
Assist customers with logistics-related questions, including:
Delivery times and shipment status
Documentation and order tracking
Provide support on commercial inquiries, such as order-related questions and basic product/service information
Help ensure timely and accurate responses to customers
Collaborate with internal teams (e.g., logistics, sales, operations) to resolve customer issues
Contribute to maintaining high customer satisfaction levels during system transitions and peak workload periods
Support administrative tasks and process improvements within the CCC

(External) English Qualifications:

Profile

Fluency in French or Dutch plus English
Currently pursuing a degree in Business, Supply Chain, Logistics, or a related field
Strong communication and interpersonal skills
Customer-focused mindset with a problem-solving attitude
Organized and detail-oriented
Ability to manage multiple tasks in a fast-paced environment
Good knowledge of MS Office (Excel, Outlook)

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

(External) English Company Boiler Plate:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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