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IT Senior Officer – Digital Workplace

European Climate Foundation -
Bruxelles

Postuler rapidement

Détails de l'emploi

CDI | Temps plein
Il y a 7 jours

Qualifications

Maintenance de site internet
WordPress
Slack
Support informatique
SharePoint
MacOS
Agile
IT
Exigences opérationnelles
Cyber-sécurité
Compétences en communication

Description complète du poste

About the European Climate Foundation

The European Climate Foundation (ECF) was founded in 2008 as a major philanthropic initiative to help tackle climate change by fostering the development of a low-carbon society at the national, European and global level.

We support over 1000 partner organisations to carry out activities that contribute to the public debate on climate action, drive urgent and ambitious policy in support of the objectives of the Paris Agreement and help deliver a socially responsible transition to a net-zero emissions economy and sustainable society in Europe and around the world.

Context of the role

ECF requires seamless and cost-effective digital workplace services for all its staff across different geographies. ECF has offices in the Hague, Brussels, Paris, London, Berlin, Madrid, Warsaw, as well as staff working fully remotely in other locations. ECF staff has flexible working practices.

ECF needs to reinforce its Digital Workplace (DW) team and capabilities.

About the role

As IT Senior Officer - Digital Workplace you are responsible for the delivery and continuous improvement of the related IT services across all ECF locations. You are based in one of the ECF main offices. You will be reporting to the ECF IT Manager for Digital Workplace and Business Applications.

You have the ability to gather business requirements and to translate them into cost-effective IT services (DW), to create implementation plans, to analyse service cost, and to coordinate the implementation both with ECF colleagues and with external suppliers. You can support a macOS fleet running on Microsoft 365 and have experience in L1 and L2 generic IT support (Office suite & Sharepoint support, laptop issues, general troubleshooting, etc), website maintenance and have an appetite to bring improvements to existing processes and documentation.

You are a service-oriented person with dedication to creating a seamless user experience. You dare to question the status quo and to speak up.

Key responsibilities

Working closely with the IT team, ECF business stakeholders (HR, Office management team, etc.), end-users, and external service providers, you will be responsible for:

Digital Workplace (DW) services management

Participate in the design, implementation, testing, and improvement of the DW services, with a specific attention on user experience and cost-effectiveness
Provide technical analysis for provider selection: benchmarks, performance, cost-effectiveness, constraints, etc.
Support ECF in managing its websites, including security patching and generic troubleshooting
Collaborate with external managed services providers on support activities and complex incidents/requests resolution
Monitor DW services performance (adoption, user satisfaction, SLA, etc.)
Manage licenses and operational budget of multiple cloud applications
Contribute to project delivery with internal or external resources (service providers, vendors, consultants, etc.)
Contribute to the improvement of the overall IT Service Management setup, systems, and processes
Provide input for the DW service levels & relevant projects
Support relevant cybersecurity activities related to DW services
Support the DW services adoption and change management
Develop training material and deliver induction & training to ECF users
Contribute to the writing of user guides, support documentation, and related internal policies
ECF's DW services currently leverage Microsoft 365 capabilities, Iru (MDM), Sentinel One, Slack, Monday.com, etc.

Experience and competencies

University degree in a technical field
At least 4 years of relevant experience (IT Support / IT Project Delivery)
Experience in managing macOS fleet (Apple MacBook) is an advantage
Experience or certifications related to Microsoft365 administration (SharePoint, Teams, EMS, etc.)
Experience in managing websites (hosting, Wordpress support, etc.)
Strong consideration of cybersecurity-related matters
Experience in an international (remote) IT support context
Good understanding of Agile principles
Good active listening and communication skills
Written and verbal communications in English; another European language is an asset
Passionate about climate action with a genuine interest in the mission and values of the ECF

What we offer

The unique opportunity to work as part of a highly dynamic, international team combining their expertise with the will to make a difference in the world, together with a rigorous and result-oriented approach to work
A high level of professionalism and the ability to work on best-in-class processes and systems in an organisation already recognised as an operational reference in the sector
A flexible work environment and a space to develop and challenge yourself
A permanent employee contract

Location

Main ECF offices (Brussels, Paris, The Hague, London, Madrid) and includes occasional travel to other ECF locations

Start date

November 2026

How to apply

The deadline for applications is 30 August 2026 by 17:00 CEST.

Applicants are encouraged to upload their CV and motivation letter in English as one combined document.

All applications will be treated confidentially. We will store your information in our internal database unless you specifically request otherwise.

Diversity statement

We are committed to diversity and inclusion in our organisation. We strongly encourage candidates from disadvantaged or marginalised backgrounds to apply

Postuler rapidement

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