As Regional Customer Excellence Manager, your mission is to lead, structure, and elevate the Customer Care & Inside Sales organisation across the BNL, Nordics, CEE, and UK markets, in close collaboration with the General Managers.
You play a central role in the Glocal Customer Excellence transformation, by bringing Customer Care and Inside Sales teams into a coherent regional model strengthening proximity to the markets, accountability, and commercial alignment.
Beyond operational leadership, you contribute to building a high-performing, customer-centric and commercially driven organisation, aligned with Stanley/Stella’s long-term ambitions.
In short: you turn customer operations into a real growth driver.
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Lead and develop a regional Customer Excellence organisation of 10+ FTEs across Brussels and Birmingham
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Drive sales performance, operational efficiency, team engagement, and service quality
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Ensure strong alignment with regional priorities, customer expectations, and commercial objectives
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Create a culture of ownership, accountability, and continuous improvement
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Support the implementation of Stanley/Stella’s Glocal Customer Excellence model
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Contribute to the shift toward a more integrated and scalable regional organisation
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Bring structure, clarity, and consistency during transformation phases
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Act as a key link between local teams and central strategy
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Travel regularly to Birmingham to ensure alignment and proximity with teams
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Contribute to the optimisation of Order-to-Cash and end-to-end customer processes
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Identify and address customer pain points and operational inefficiencies
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Work cross-functionally with: Customer Excellence Managers ; Process Experts ; IT and Logistics teams
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Drive improvements that enhance both efficiency and customer satisfaction
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Partner with General Managers to support regional commercial strategies and priorities
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Ensure proactive follow-up on accounts and identify growth opportunities
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Support Sales teams with: lead qualification, onboarding, cross-sell & upsell opportunities
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Join key customer meetings to: strengthen relationships, ensure consistency of the customer experience and bring field insights back internally
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Support the deployment and adoption of strategic tools (CRM, ERP, webshop, AI initiatives)
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Contribute to Customer Excellence roadmap and transformation projects
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Promote innovation, digital adoption, and best practices across teams
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Actively support the evolution toward a more data-driven and proactive organisation
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7–10+ years of experience in Customer Service, Inside Sales, Sales Support or B2B operations, including team management
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Experience in multi-market environments and exposure to transformation or change management
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Strong customer-centric mindset combined with commercial awareness
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Solid understanding of Order-to-Cash processes
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Experience with ERP / CRM environments and interest in digital tools and innovation (including AI)
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Strong leadership and stakeholder management skills with a hands-on, structured approach
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Fluent in English; French and/or Dutch are strong assets
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Willingness to travel regularly to the UK (minimum 4 days/month)
Founded in 2012, Stanley/Stella has become Europe’s leading brand for premium and sustainable blank apparel. Our mission is simple yet ambitious: to redefine how responsible fashion is made, distributed and experienced.
We combine contemporary design with uncompromising quality and a deeply embedded commitment to sustainability. Every choice, from the fabrics we select to the long-term partnerships we build, reflects our belief that doing better is not optional; it is essential.
At Stanley/Stella, excellence is not a slogan. It is our way of working. We operate with transparency, respect and an entrepreneurial spirit that empowers every team member to make an impact. Together we are shaping a more conscious and inspiring future for our industry and for everyone who wears our products.
Join a company that leads by example, grows with purpose and creates change that lasts.
