Providing customers with a seamless experience
As a Customer Success Representative at Twizzit, you will provide all-around support to our customers, ensuring their experience of using our products and services is flawless. You will also provide some support and guidance to our Junior Customer Success Representatives.
You will build strong relationships with customers, maximise their benefit from our offerings, and assist in overcoming any challenges they may face. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset.
We're looking for a proactive, process-driven, entrepreneurial colleague who strives to achieve the best outcome for our highly-valued customers. As our Customer Success Representative, you’ll be the everyday hero customers turn to: the person who makes their day easier, their work lighter, and their Twizzit experience unforgettable. You’ll guide them, support them, cheer them on, and sometimes save the day. No cape required (...but we love the energy).
Essential:
Fluency (or at least professional proficiency) in Dutch, English and French
Experience in customer success, support, onboarding, implementation or account management roles
Strong communication skills with strategic customers
Customer Relationship Management: building and maintaining strong relationships by understanding customer goals and aligning them with product capabilities
Ability to gather and provide customer insights to internal stakeholders to enhance the overall customer and user experience
Ability to take ownership of customer requests and drive them to resolution across multiple internal teams
Experience working with enterprise customers or multiple stakeholders within customer organizations
Strong follow-up and stakeholder management skills, ensuring commitments are tracked and delivered
Preferred:
A competitive base salary (EUR 40K - 47K) aligned with your knowledge and experience
Coaching and training programmes
Hybrid working pattern
Inspiring offices in the heart of Utrecht, Antwerp and Assen
A flat organisational structure, with short lines to management
Full paid public transport for work purposes
Top of the range Apple Macbook to ensure the best and smoothest working experience
Regular team outings
Great! Let us know as soon as possible.
Still have questions about this vacancy? Feel free to reach out to [email protected] — he'd be happy to help!
