About the Role
We are looking for an IT Support Specialist to provide first- and second-line technical support in a fast-paced, customer-focused environment. You will play a key role in resolving incidents, supporting end users (including VIP users), maintaining IT workstations, and contributing to the continuous improvement of support services.
Key Responsibilities
- Provide first- and second-line IT support via remote assistance and on-site interventions.
- Act as a Service Desk Agent, Incident Analyst, and Problem Analyst, ensuring timely incident resolution.
- Diagnose, troubleshoot, and resolve technical issues while maximizing the first-call resolution rate.
- Deliver dedicated support for VIP users.
- Install, configure, reconfigure, and maintain Windows workstations and user environments.
- Test, deploy, and administer business applications.
- Create and maintain technical documentation, operational procedures, and knowledge base articles.
- Collaborate closely with system and database administrators to perform infrastructure-related tasks when required.
Required Skills & Experience
- Previous professional experience in an IT Support or Service Desk environment.
- Good knowledge of Windows 10/11, Microsoft Office, and Active Directory.
- Experience supporting end users in a corporate IT environment.
- Familiarity with collaboration and videoconferencing tools such as Microsoft Teams, Cisco Webex, and Zoom.
- Professional proficiency in both English and French.
- Excellent communication and interpersonal skills with a strong customer-service mindset.
- Organized, proactive, and able to work effectively in a team-oriented environment.
Pay: €2.300,00 - €2.900,00 per month
Work Location: In person
