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Our client is looking for an IT Service Management & SaaS Coordination Officer to support and improve the governance process around the introduction, approval, use and lifecycle of client software and cloud/SaaS solutions.
The role combines IT governance, stakeholder coordination, operational follow-up and process improvement. The consultant will act as a central coordination point between business users, IT, architects, procurement, information security, data protection and service teams to ensure that software and SaaS solutions are introduced in a controlled, compliant and efficient way.
This is not a pure project management role, nor a technical security role. The focus is on governance execution, coordination, documentation, follow-up and continuous improvement in a complex group environment.
will be responsible for supporting the end-to-end software and SaaS intake governance process. This includes ensuring that all required reviews and approvals are triggered before a new tool is used within the organization.
Main responsibilities include:
- Govern the intake process for new client software and cloud/SaaS requests.
- Ensure that no tool is introduced without the appropriate IT governance, security, procurement and compliance checks.
- Act as the central point of contact for business users, project managers and product teams regarding software requests and governance processes.
- Identify and involve the right stakeholders, including IT, architects, procurement, information security, data protection, service teams and business representatives.
- Coordinate reviews, follow up on pending actions, chase stakeholders when needed and help unblock decision-making.
- Check whether existing internal solutions can already answer business needs before new tools are purchased.
- Maintain and improve governance documentation, mainly through Confluence or equivalent documentation platforms.
- Maintain the software inventory/catalogue, including solution description, category, approval status and key metadata.
- Support the improvement of the end-to-end governance model by reducing duplicated processes and centralizing information.
- Help strengthen the collaboration with procurement to reduce shadow IT and ensure governance checks happen before purchase or contract award.
- Support the integration of SaaS governance assessments into tendering and purchasing processes.
- Contribute to better lifecycle follow-up of cloud/SaaS solutions, including scope changes, usage monitoring and decommissioning.
- Improve communication and understanding of governance processes for business and product teams.
- Identify inefficiencies, governance gaps and improvement opportunities.
- Support a pragmatic governance approach: enabling business needs while ensuring compliance, control and transparency.
